At Canary Wharf Flowers, we take pride in supplying the freshest flowers for homes and businesses in Canary Wharf and the surrounding areas. We guarantee that every bouquet leaves our store at the highest standard of quality—hand-tied, vibrant, and long-lasting. Your satisfaction is our priority and we stand by our commitment to only deliver blooms that exceed your expectations.
If your flowers arrive damaged or not as expected, we’re here to help. Please inspect your arrangement as soon as it arrives. Should you notice any issues—such as wilted, broken, or missing flowers—contact us within 24 hours of delivery. We kindly ask that you provide a photo of the flowers in question so we can assess the condition and resolve the issue promptly.
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery provided they are cared for as recommended. We include care instructions with each order to help your flowers thrive. Should you experience premature wilting or notice your flowers haven't lasted as expected within the first five days, please get in touch to discuss a suitable resolution.
Your satisfaction is our highest concern. If there is an issue with your flowers—whether due to damage, quality, or freshness—we offer two options:
If only a specific stem or element is affected, we may offer a partial refund or deliver replacement stems at your convenience. Simply contact us with your order details, describe the issue, and let us know your preferred resolution. Our flexible approach ensures you always feel valued and respected.
At Canary Wharf Flowers, we believe in resolving complaints quickly and courteously. If you are unhappy for any reason, please reach out to us with your order number, a description of the complaint, and any supporting photos if relevant. We aim to acknowledge all complaints within one working day and to provide a fair resolution as quickly as possible.
We review every concern carefully and use your feedback to improve our service. Rest assured, your happiness is at the heart of everything we do.
As a long-standing florist serving Canary Wharf’s households and businesses, trust and reliability are part of our core values. We understand the importance of fresh flowers for your special moments and daily life, and we are committed to ensuring complete peace of mind with every single order.
Thank you for choosing Canary Wharf Flowers. Our friendly local team is always here to help and make things right if there’s ever a problem with your order.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
