These Terms and Conditions ("Terms") govern the use of the online flower delivery services provided by Canary Wharf Flowers ("we," "our," or "us"). By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms apply to all customers accessing our services from Canary Wharf and surrounding areas.
1.1 Browsing and Selecting Products:
Customers may browse our collection of fresh flowers, arrangements, and gifts available for online flower delivery in Canary Wharf and its neighbouring locations. Product descriptions, images, and prices are provided for each item. While we endeavour to ensure that all information is accurate, slight variations in colour, appearance, and packaging may occur due to the organic nature of flowers and seasonal availability.
1.2 Placing an Order:
To place an order, select your desired products and proceed to checkout. You will be asked to provide recipient details, delivery address (within Canary Wharf or the specified eligible areas), and any relevant delivery instructions. An account may be required to facilitate your order history and tracking, although guest checkout may also be available.
1.3 Order Acceptance:
All orders are subject to acceptance and availability. After submitting your order, you will receive an automated order confirmation. This does not constitute acceptance of your order but acknowledges receipt of your purchase request. Formal acceptance, and thus the formation of a contract, occurs when we dispatch your flowers for delivery.
1.4 Delivery Areas:
We offer flower delivery to Canary Wharf and various surrounding areas. Please ensure the delivery address is within our operational coverage before placing your order. If your address is outside our delivery area, we will notify you and may cancel the order with a full refund.
2.1 Payment Methods:
We accept major debit and credit cards and may provide alternative online payment solutions (such as digital wallets). All payments are securely processed using industry-standard encryption. Payment is taken at the time of order unless otherwise stated.
2.2 Pricing:
All prices are listed in British Pounds (GBP) and are inclusive of Value Added Tax (VAT) where applicable. Delivery charges, if any, will be displayed separately during checkout and included in the total order price.
2.3 Payment Verification:
Orders are only processed once full payment is received and verified. In cases of payment failure, you will need to re-enter payment details or select a different method. We reserve the right to refuse or cancel any order if payment fraud or unauthorised activity is suspected.
3.1 Cancelling an Order:
To ensure the freshest flowers reach your recipient, we often prepare arrangements soon after an order is received. You may cancel or amend your order up to 24 hours before the scheduled delivery date. Requests made after this period may not be possible to fulfil and may be subject to charges to cover costs already incurred.
3.2 How to Cancel or Amend:
Cancellation or amendment requests must be submitted through the online order management system or as otherwise indicated on our website. Please provide your order number for prompt assistance. We will confirm whether your cancellation or amendment can be processed as requested.
3.3 Refund Process:
If your cancellation is accepted, a refund will be processed via your original payment method. Refunds may take 3-5 business days to appear, depending on your bank or payment provider.
3.4 Exceptional Circumstances:
We reserve the right to cancel orders in exceptional cases, such as inability to source suitable flowers, delivery outside eligible areas, or for unfulfilled payment. In such instances, you will be notified promptly and a full refund will be provided.
4.1 Delivery Times and Dates:
Delivery is available on specified dates and times, subject to availability. While we make every effort to deliver on your chosen date and within the preferred time window, we cannot guarantee precise times due to factors beyond our control (e.g., traffic or weather conditions in Canary Wharf and adjacent areas). Orders for same-day or next-day delivery are subject to cut-off times displayed on our website.
4.2 Delivery Instructions:
Please provide clear delivery instructions and contact details for the recipient. Should the recipient be unavailable at the time of delivery, we may leave the flowers at a safe location, with a neighbour, or attempt redelivery, subject to our discretion. We are not responsible where incorrect delivery information is provided by the customer.
4.3 Delivery Exceptions:
Should we be unable to complete delivery due to factors beyond our control, or if the recipient refuses the flowers, customers are still bound to pay in full. If delivery cannot be made for reasons within our control, we will contact you to arrange re-delivery or a refund.
4.4 Quality Guarantee:
We aim to provide the highest quality fresh flowers for delivery throughout Canary Wharf. If you receive a product not meeting expectations, please notify us within 24 hours of delivery with supporting information (photographs, order details). Complaints made after this period may not be considered.
5.1 Substitution Policy:
While we strive to provide products as pictured and described, fresh flower availability may vary due to seasonal or supplier factors. We reserve the right to substitute flowers or packaging of equal or greater value and style if necessary, taking care to preserve the intended design and theme of your selected arrangement.
5.2 Notification of Substitutions:
In the rare event of significant substitutions that materially affect your order, we will attempt to contact you for approval before dispatch.
6.1 Information Accuracy:
You are responsible for providing accurate and complete details for both billing and delivery. Failure to do so may result in the order not being delivered as intended, and you may still be liable for charges.
6.2 Recipient Availability:
Please ensure the recipient is available to accept the flowers at your nominated delivery time. If a delivery attempt fails due to the recipient's unavailability, re-delivery may incur additional charges.
7.1 Limitations:
To the extent permitted by law, we are not liable for losses or damages resulting from:
Our total liability for any claim arising out of a single order will be limited to the amount paid for that order.
7.2 Statutory Rights:
Nothing in these Terms excludes or limits your statutory rights as a consumer under the laws of England and Wales.
8.1 Use of Personal Data:
We collect and process your information in accordance with our Privacy Policy. Personal details provided to process and deliver your flowers are handled securely and are not shared with third parties except as necessary for order fulfilment, delivery, or legal compliance.
We reserve the right to amend these Terms at any time. Any changes will take effect immediately upon posting to our website. Continued use of our site and services after such changes constitutes your acceptance of the revised Terms.
It remains your responsibility to review these Terms periodically to stay informed of any updates relevant to flower delivery in Canary Wharf and adjacent areas.
These Terms and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes which cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.
For further queries or support regarding our Terms, your order, delivery, or concerns about flowers delivered in Canary Wharf and nearby districts, please use the customer support form provided on our website. We aim to respond promptly to all reasonable requests and ensure a positive experience for every customer in our flower delivery area.
These Terms and Conditions are effective as of the latest date indicated on this page. They supersede any previous versions and apply to all orders for flower delivery made through the Canary Wharf Flowers website. Please remember, by placing an order you acknowledge and accept these Terms in full, whether you reside in Canary Wharf or the surrounding areas we service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canary Wharf, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canary Wharf.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
